JomBeli

Terms of service

Last updated: 22 October 2026

1. The service

JomBeli provides online store pages that turn a customer's selection into a WhatsApp message to the merchant. JomBeli is not a party to sales between merchants and customers, does not handle customer payments and does not deliver goods.

2. Plans

  • FREE costs nothing and has no time limit. FREE stores show clearly labelled JomBeli ads and have the limits shown on the pricing page.
  • PLUS (RM9.90/month) removes platform ads and raises the product and photo limits. PRO (RM39/month) adds the features listed on the pricing page.
  • Paid plans are charged by card through Stripe when you subscribe and then automatically every month until you cancel. Prices include any applicable taxes unless stated otherwise.
  • Cancelling stops the next renewal. You keep the paid plan until the end of the period already paid, then return to FREE. We do not delete your store or products when you downgrade; content above FREE limits is hidden until you upgrade again.
  • Upgrading from PLUS to PRO starts immediately and charges the prorated difference. Moving from PRO to PLUS takes effect at the next renewal.
  • If a renewal payment fails, Stripe retries for a short period. If it still fails, the store returns to FREE. A plan is only active after the payment is confirmed.

2a. Customer payments

Customers pay shops directly (for example with the shop's own Touch 'n Go eWallet). JomBeli does not process, hold or verify these payments. When a customer taps "I have paid", JomBeli only records that the customer says so; the shop must check its own records before confirming the order.

3. Merchant responsibilities

You are responsible for your products, prices, food safety, permits, fulfilling orders and any refunds to your customers. Do not sell illegal or prohibited items or use the service to mislead customers.

4. Acceptable use

We may suspend stores that break the law, these terms or harm customers. Suspended stores cannot take orders.

5. Availability

We work to keep JomBeli available but cannot promise it is never interrupted. To the extent permitted by law, our liability is limited to the fees you paid in the previous three months.

6. Changes

We may change these terms or prices. Price changes for paid plans apply from your next renewal after we tell you.